Patients attending the outpatients departments at Cwm Taf University Health Board can now use a self-service check-in kiosk.
More than 91,000 patients used the system in the first six months of the project, already making it a huge success.
As well as making it easier for patients to check-in, the system identified 635 incorrect GP addresses and collated nearly 30,000 mobile numbers which can be used to remind patients of their future appointments via text messages.
Ann Balby, an outpatient at Royal Glamorgan Hospital said: “The self-service check-in is a much better system. It’s very efficient and if you need help there is someone around to help you.”
Karen Edwards, deputy manager in outpatients, said that patients were more informed about waiting times in the department which were displayed on screen. They were also being directed to where they need to go for their appointment.
“It’s been a big shift in the way staff work in the department and I am really impressed with how everyone has embraced this change,” she said.
Carol Lewis, project manager of the system said: “The check-in kiosk has now been in place for six months. It has been an extremely busy time introducing the new technology while implementing huge changes to work processes in our outpatients departments for all our clinical and administrative staff.
“The hard work by staff involved has paid off and we are pleased and proud to say that we are seeing excellent results from the system culminating in an improved experience for patients attending their clinic appointments while laying the foundations for the move towards electronic paperless documentation.”
More than 91,000 patients benefit from the Self-Service Check-in at Cwm Taf University Health Board in six months