This week is hearing loss awareness week and we are delighted to announce that we now have an on-line interpretation system throughout our hospitals. This means, patients who are deaf can now access British Sign Language interpretation between the hours of 9am-5pm, Monday to Friday, with a few exceptions, as some languages are available outside of these hours. The service includes other languages including Welsh. Some languages are available via video link and some telephone only.
Good communication with our patients is essential, and this will greatly improve the service for those people who need an interpreter as there should be no delay with their appointment due to the non-availability of an interpreter.
The system is ipad based and is held on a stand which can be positioned according to the patients need whether during an appointment or ward based.